– Collection of personal information and what we use it for?
– Collection of IP address and what we use it for?
– Collection of cookies and what we use it for?
– Sharing your information for protective or legal authorities.
– Sharing information with third parties.
– Request for personal information.
– Changes to this policy.
Collection of personal information and what we use it for?
You may provide us with information about yourself at any point during your contact with us via telephone, office branch or website interactions. You can choose to decline providing certain information however, this might prevent you from using some products or services that we may have.
When inquiring with Van Hire Genie, we may ask for your name, postal address, telephone number and E-mail address.
When processing your booking with payment via Van Hire Genie, we may ask for relevant financial information such as payment card type, number and expiration date to enable us to complete your booking along with your driver license information.
We will also ask you for identification as proof of identity and proof of address which could be passport, driver license, utility bill or bank statements.
This information enables us to process your booking and contact you regarding your inquiry/booking should there be any additional information required which also allows us to communicate with you directly. Information provided will only be kept and used for your unique rental agreement and will securely be disposed when the rental agreement has ended and account in relation to all other aspects of rental has been closed.
Collection of IP address and what we use it for?
Each visitor of our website will enter with a unique IP address which we collect when you visit our website. Your IP address does not contain any personal information about you, however, some information may be automatically provided to us by your computer. We utilize this information to analyse our site traffic and as security measures to prevent any unauthorized access.
Collection of Cookies and what we use it for:
We will ask for your consent to post any customer testimonials on our social media accounts, comments and reviews which may contain your personal information such as name or picture or any additional information you would consent to. We will request your consent to be sent via Telephone/E-mail prior to posting any testimonials, comments and reviews.
Sharing your information for protective or legal authorities:
We will share any required customer information in the case of special requests by legal authorities, with cautious security measures being taken and will not hesitate to hand over any necessary information requested.
Sharing information with third parties:
Request for personal information:
If you would like to receive a copy of what information we have stored about you individually then we are more than happy to provide you a hard copy. However, we do have very strict security measures that we would like to ensure are followed and that we are handing our customer details to the correct individuals. Therefore, we may request for you to come in to our branch or confirm additional security questions as we would like to confirm your identity before handing over the documents.
Changes to this policy:
Any changes to this policy will be updated and posted to this page of our website and we will aim to update according to any laws and regulations that are introduced in the near future, that could impact how we collect your information or keep it protected.