What hire vehicles are available?

We offer 4×4, MPVs, Minibuses (upto 17 seater), Commercial Vans, Luton Vans, Coaches, Prestige Vehciles, etc. We’re always updating our fleet to offer you top class vehicles. However, we supply the vehicles as per the category of vehicle and not specific make/model.

For more information, please contact our reservation team on (+44) 203 627 9589

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

How old do I need to be to hire a vehicle?

To hire a vehicle, you need to be 25 years of age and have held a driving licence for at least two years

If you’re under the age of 25, you’ll need to pay an extra fee per day.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

How do I book a hire vehicle?

You can book the hire vehicle from anywhere in the world at any time of the day. Just call our reservation team on (+44) 203 627 9589 or email them on reservations@vanhiregenie.co.uk

Or simply, chat with the reservation team from our website www.vanhiregenie.co.uk

How is my booking confirmed?

After you book your hire vehicle, we confirm your reservation by email. Simply print this out and bring it when you collect your hire vehicle. We try our hardest to make sure you have exactly what you want before you start your journey.

Can I change my booking?

We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking.

You won’t be charged for any updates, but if you upgrade with higher value services you will pay the difference.

If you downgrade, we unfortunately can’t repay the difference so please choose carefully.

For more information, please contact our reservation team on (+44) 203 627 9589

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Can I change the rental period after I’ve collected my hire vehicle?

If you already have your vehicle and want to change the hire dates, simply call our reservation team on (+44) 203 627 9589. We’ll work around you, where possible. Please note that changing the reservation details could change the overall amount you pay. We will instantly tell you how much more it will cost to keep it clear and stress free for you.

For more information, please contact our reservation team on (+44) 203 627 9589

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

 

Can I add an additional driver once I’ve collected my hire vehicle?

Yes. Simply call us our reservation team on (+44) 203 627 9589. Every driver must be present and your additional driver(s) will need to show their driver’s licence. Adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Can I hire a vehicle if I have points on my licence?

You cannot hire a car in the UK, if any driver has received an endorsement for dangerous driving, driving whilst drunk or on drugs, theft or unauthorised taking of vehicles or if you have been disqualified for twelve (12) months or more or if you have more than 6 current points on your licence (minor offences only) or if any of the Driver has the endorsements of AC, BA, CD, DD, DR, IN, UT and TT (within five (5) years of offence); or has had two (2) or more periods of disqualification

Or if you have 2 or more unspent convictions for offences not listed above, your rental will be refused.
To find out more, please contact the reservation team directly on (+44) 203 627 9589.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

How much will my hire vehicle cost?

It depends which vehicle you hire, for how long, where and which extras you choose. We charge per 24 hours, so if you hire a vehicle for 26 hours you’ll pay for two days.

To find out more, please contact the reservation team directly on (+44) 203 627 9589.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Can you fix a quote, so I can look for other deals?

Unfortunately, we can’t fix a quote for you, because prices may change over time. The only way to secure the price you see is to book your vehicle now. But we do offer certain discounts to help you on your journey.

To find out more, please contact the reservation team directly on (+44) 203 627 9589.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

How can I pay for my hire vehicle?

You can pay over phone or at the counter when you collect your vehicle, using all major Credit/Debit card. Don’t forget to bring the card you used to make your booking, when you collect your hire vehicle.

Pre-paid cards are not accepted. Remember, the name on the card must match the driving licence of the main driver. Alternatively, you can pay by Bank Transfer.

For both the cases you need to bring your payment card when you collect your rental.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Need more advice? Call our reservations team on (+44) 203 627 9589

 

 

Can I book a vehicle for someone else?

Yes, providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.

Can I take pets in my hire vehicle?

We do not permit any non-service animals in hired vehicles; however, disabilities and the use of service animals are allowed. Please be aware that renters/drivers are responsible to any damage done to the vehicle by their pets and will be charged a cleaning/valeting fee for pet hair if found. To avoid cleaning/valeting fees, vehicles should be returned clean and free of pet hair.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

How much is the excess charge?

The excess is the amount you pay if something goes wrong during your journey. For example, if you have an accident or your personal belongings are stolen from your hire vehicle. The amount you pay depends on the vehicle you hire and whether you choose to reduce the excess by upgrading your level of cover.

When you hire a vehicle with us, you’ll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey.

Third party cover is the basic level you need to hire a vehicle – that’s why we always include it. Should you damage another vehicle or passengers and their property, you won’t have to pay for repairs or injuries.
But, if you have an accident you will still need to pay a fixed excess fee – unless you upgrade your cover.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Are there any extra charges on top of the standard hire price?

We understand it can be frustrating when you’re surprised with extra costs. That’s why we always try to be upfront about what you pay.

Your booking typically includes Collision Damage Waiver (vehicle damage cover), vehicle theft cover, tax and breakdown assistance. But unless you let us know, it does not include delivery and collection service, unlimited mileage, young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services.

Please bear in mind your booking fee will never include any parking or traffic violations.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Will you take any money from my credit card when I collect my hire vehicle?

We simply pre-authorize security deposit from your credit card to cover the cost of any extras such as, fuel, mileage, damage, etc which you did not pay upfront. The amount depends on the vehicle booked. This is just a security measure. We won’t take any money without your approval.

Remember to factor in the amount that will be held against your credit card, so you have enough to spend on your journey.

And don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

 

What is a pre-authorization?

It is a temporary hold on a specified amount against the available funds on your payment card. Please note-this is not an actual charged amount and no funds are taken.

Your payment card issuer may present a pre-authorisation as a pending transaction.

What’s a rental agreement?

When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price and the vehicle’s condition.

You will need to check and sign your rental agreement before your drive your hire vehicle away. It’s a very quick and simple document, because we don’t want to hold you up on your journey.

When will you charge me an extra day?

You pay for each day you hire a vehicle, which is based on a 24 hours rental period. If you return your hire vehicle within 24 hours, you’ll still be charged for the full day. There’s also no penalty for returning your vehicle up to 59 minutes late, but for returns after this time we’re afraid you will be charged for another day.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Can I drive my hire vehicle abroad/Europe?

We want you to enjoy as much freedom as possible – the road is yours, after all. Unfortunately, some border crossings are restricted, and you can’t drive certain hire vehicles from one country to another.

You can drive your hire car from the UK into mainland Europe, but you will need to take out Europe Cover. This insures you to drive into Europe. It also provides breakdown assistance.

Find out if you can hire a vehicle for your journey by contacting our reservations team.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

What’s Home Delivery & Collection Service?

We understand you’re busy and might not be able to collect your hire vehicle. That’s why we offer a home delivery and collection service subject to extra charges. We can deliver your hire vehicle to your doorstep and collect it from there again after your journey.

Call our reservations team on (+44) 203 627 9589 to book the Delivery and Collection Service.

Do I need to be there for delivery and collection?

As the driver, you need to be there to receive your hire vehicle when it’s delivered. This is so we can securely hand the keys over, check your vehicle together and sign the rental agreement. Remember to have your driving licence handy. We want to make sure everything is perfect before you set off on your journey.

If you want us to collect your vehicle after your journey you don’t need to be there, providing someone can hand the keys over and help with any issues. We offer the following time slots for delivery & collection.

  • 9am – 11.59am
  • 12pm – 2.59pm
  • 3pm – 6pm

We recommend booking as far in advance as possible to ensure we can deliver your vehicle when you’d like.

The vehicle group I reserved isn’t available. What are my options?

We always aim to provide the vehicle you desire. On the rare occasion we are unable to offer you a vehicle from your chosen group, we will provide an equivalent or premium alternative.

This won’t cost you a penny extra, because we want everything to be just right for your journey.

What should I do if I see any damage on my hire vehicle that isn’t marked on my rental agreement?

We always check our hire vehicles thoroughly, but mistakes can happen.

Should you notice any damage on your hire vehicle not marked on your rental agreement, please call us as soon as possible after you collect it. For example, if it’s dark when you collect your vehicle please call us straight away the following morning.

Our number is on the front of your rental agreement.

I have an international driving licence. Can I still hire a vehicle?

Yes, but this alone isn’t enough to hire a vehicle. You also need a driving licence from your resident country.

To find out more, please contact the reservation team directly on (+44) 203 627 9589.

The address on my driving licence is out of date. Can I still hire a vehicle?

Yes, but you need to provide another form of identification showing your current address.

A recent utility bill or bank statement is perfect.

To find out more, please contact the reservation team directly on (+44) 203 627 9589.

What’s the Congestion Charge in London?

If you drive your hire vehicle through central London between 7am and 6pm Monday to Friday, you pay a fixed fee each time you pass through a Congestion Charge zone. You don’t need to pay if you drive through these areas at weekends or on public holidays.

When you hire a car in London, you will need to pay the charge for days of your rental. Discover more about the Congestion Charge how to pay it on www.tfl.gov.uk

What if I have an accident?

We hope you enjoy your journey, but should the worst happen we are here to help. If you are involved in an accident, please:

  • Call the emergency services on 999
  • Call our breakdown helpline
  • Write down the names and addresses of anyone involved, including witnesses
  • Make sure it’s safe to leave your hire vehicle
  • Complete the accident form in your rental agreement paperwork or contact your hire station

Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorized repairer.

When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. We want to make sure everything is perfect for you, so we are behind you every mile of the way. Drive safe and enjoy every second of your journey.

What if I break down or need help on the road?

We offer 24 hours emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. Simply call the Freephone number provided with your rental agreement. No matter where or when, we will be there.

Please note that our standard breakdown assistance will not cover every situation.

A service light has come on in my hire car. What should I do?

In the rare event that a service light comes on during your rental, please contact our reservation team on (+44) 203 627 9589 or email us on reservations@vanhiregenie.co.uk and we will resolve the issue. We apologise for any inconvenience that this will cause.

What happens when I return my hire car?

You don’t need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied.

If I return my hire car early will I be refunded?

You are charged for each day (24 hours) you hire a vehicle. Whether you hire it for just two hours or 24 hours, you will be charged for the full day.

Early Returns: There is no refund for any unused days.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.

What extra charges might I pay when I return my hire vehicle?

Don’t worry. We won’t charge you for a service you haven’t used or surprise you with extra costs at the end of your journey. Our policy is honesty.

You may be charged if your hire vehicle is damaged or you return it late.

Dropping your rental off after hours? For peace of mind, take pictures of the vehicle when you return it as proof of the condition you left it in.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Will you charge me a cleaning fee if my hire car gets dirty?

We understand your hire car might get dirty during your journey, so won’t charge a cleaning fee for normal wear and tear. However, if this dirt is excessive we may charge a cleaning fee to cover the cost of professional valeting.

What happens if I return my hire car damaged?

We understand this is a common concern. When you collect your hire vehicle, we will check it and mark any existing damage on your rental agreement or vehicle condition report. You then sign this to confirm you are satisfied. Rest assured, we will never charge you for any damage that already existed.
If further damage was caused to the hire vehicle during your rental, you will be charged in line with industry standards. In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.

Find out more about your protection options and reducing the amount you pay if your hire vehicle is damaged.
And don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

 

I’m going to return my hire vehicle later than agreed. Is this OK?

We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your vehicle rental – do make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee.

If you fail to extend the rental and you are more than 59 minutes late returning the vehicle, your rental will be extended, and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.

Rental agreement: Please always review the rental terms and conditions and your rental agreement when you check the vehicle out. You can also find the relevant contact details on your rental agreement.

Can I return my hire car outside office hours?

We understand you may need to return your hire vehicle when we’re not here, especially if you’re flying from an airport during the night.

That’s why you can return your hire vehicle when it suits you. Just drop the keys in our mail box. Please remember you are responsible for the condition of your hire vehicle until we check it. For peace of mind, take pictures of your hire car as proof of the condition you left it in.

When you collect your hire vehicle, we’ll let you know where to park it on your return.

Flying in? We offer a late arrival service at most airports, which allows you to collect your hire vehicle after hours. Call our reservations team to add it to your booking.

Will my hire car come with a full tank of fuel?

No, you must return the vehicle with the fuel level same to the beginning of rental.   If you do not return the Vehicle with the same fuel level, you shall liable to pay Re-fuel Surcharge (the cost of putting any additional fuel into the Vehicle together with an Admin Charge) plus VAT thereon. No credit will be given for unused fuel or for fuel more than that initially provided by us.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

What type of fuel will my hire vehicle take?

Your hire vehicle will run on diesel or petrol. It depends on the vehicle. But always remember to refill your vehicle with the right type of fuel. If you’re in doubt, check your rental paperwork or call us.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

What if my hire vehicle is stolen?

We offer theft protection with all our hire vehicles to help pay for the replacement of all or part of your hire vehicle if it’s stolen.

It’s worth remembering you won’t be covered if you leave your hire vehicle with the keys in it, so stay vigilant.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

I’m insured to drive any vehicle. Does this mean I pay you less?

Very few insurance policies cover you to drive a hire vehicle. Even if you can provide evidence that it does, unfortunately we won’t be able to reduce the amount you pay.

This is because the rental agreement is between you and us, not us and your insurance company.

Damage cover is included as standard with your rental. Should you have an accident, you will still need to pay a fixed (excess) fee – unless you choose to upgrade your cover. However, you could choose to claim this back through your insurance company. But bear in mind any excess fee you may have with your current insurance policy.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Can I have an additional driver?

Yes, of course. We understand you want to share the joy with others, so we make it easy for you to add another driver.

Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they’re covered under your hire agreement. Remember, we need to see all drivers’ licences when you collect your hire vehicle.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

I picked up a parking ticket or traffic violation on my hire car. How does this get paid?

We will let you know if we paid any charges on your behalf and will deduct these from your credit card or account, whichever appears on your rental contract. If this happens, we charge an administration fee to cover our time helping with the paperwork.

Remember to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

 

 

 

 

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